The telemedicine app is creating a revolution for many medical institutions and has the potential to be a breakthrough in this industry. People are distant from doctors and medical facilities who live in rural areas. Hence, telemedicine app development will be of high value for those people.


A complex and innovative app is required for this, which is built by a team of experienced mobile app developers that works well for patients and physicians alike.


There are few difficulties that the experts are working on redesigning the performance even though telemedicine is positively a historic technology that is reshaping healthcare platforms. Let’s look into some of the challenges of telemedicine app development.


Challenges of Telemedicine


Data Security


One thing that is critical to patients is the security of personal data: Is this application secure enough, will it ensure my transferred data, and how might it store the information? 


HIPAA(Health Insurance Portability and Accountability Act of 1996) policies require the below guidelines that limit the imagination of application designers making it seriously challenging. The applications have a different server permitted by the back-end integration. 


High security of medical care data, especially personal information should be guaranteed by telemedicine applications. To exchange, store, and continue with such information, all of the fundamental security measures should be taken. Assurance the use of multi-factor authentication or use biometric ID verification during telemedicine application development.


User Experience


A great UI/UX implementation for patients and doctors is one big technical challenge for your app development team. There can be different technical feasibility, functionality, and user interfaces.


The UX designer should consider:

  • Keep the style uniformity;
  • Functioning of elements as one unit in both parts of an app.


Monetary Compensation


The main principle is that there must be the possibility of charging for remote patient treatment by healthcare providers. This is the telemedicine parity law enacted in many countries.

The procedure of using the app is simple for both the doctors and the patients if your team can incorporate secure card payment, Medicare insurance, various codes, and modifiers. 


UI/UX Implementation


Some apps are for patients, whereas others are for providers as they have different functionalities and require different user interfaces. Providing a great user experience and preserving style consistent in both apps is critical and may require different GUIs. The layout, logic, and navigation should be generated to fit the needs of the target user. In a doctor app, the user interface and the user experience vary from the patient app’s needs.  A good solution for various platforms as one part of the application will address the patients’ necessities while the other part will be the specialists’ area. This is needed for making an innovative application in telemedicine.


 Read also: How to develop a telemedicine app?


Backend Integration


The incorporation of a backend that would allow for the coordination of data exchange between the components of patients’ and doctors’ apps is another difficulty in telemedicine app development. There are some third-party providers that can be built into a telemedicine device. Review and study of their documentation and fit for the system upfront are very important. 


 Both types of apps require integration with a backend – a separately developed server that mediates data exchange between patients’ and providers’ apps for better communication. 



The patients must be offered with secure credit card payment or a tool to bill to insurance. It must also help providers with the 95/GT modifiers during billing and CPT/HCPCS codes to make this process easy for both parties.  The coverage differs depending on the laws and regulations of the states even though the users are provided with some reimbursement for telehealth.


Lack of trust


Telemedicine applications actually need sufficient trust. In the more evolved markets of the USA and Europe, these solutions are more widespread. The things that help to build interest among potential clients are proof of the specialist’s professionalism, a straightforward observing structure, and a thoroughly examined marketing.


Compliance with healthcare legislation


The HIPAA-compliant standards originate from Health and Human Services, the Civil Rights Office, and the ACT / App association.


Compliance with HIPAA security rules is a question of high priority for apps developers.  Including telemedicine, HIPAA Privacy Rule sets standards of protection for individuals’ medical records in healthcare systems.


Technical Training


Medical care suppliers regularly need to give training to their staff and colleagues to carry out telemedicine. Proper technical training is needed for the delivery of care with telemedicine tools. The outcomes of poor services are because of enhanced risk for the mistake with the undeveloped staff


Internet connection


With an internet connection, telemedicine services are delivered over mobile devices. For establishing a video call and virtual visits, the Internet is required necessarily. Poor delivery of care can be the result of low speed and disruption and hamper the provider’s services in delivering quality services.



An experienced and diligent team of mobile app developers may help you develop the best telemedicine app. The execution of backend integration, UI/UX design, and repayment are the primary difficulties your team should manage.


Features, for example, online and photo-based consultations, quick clinical guidance, and prescriptions can change random guests into loyal customers. 


If you need to find out more or connect with the Sigosoft team to find the best solution for the development of your telemedicine application, the cost starts at 10,000 USD and need about one month for the customisations. For more information contact us.