Manje sesingene esikhathini sesithathu sokucubungula - isikhathi sobuhlakani - futhi sizophinda siguqule indlela abantu abasebenza ngayo ngemishini. Lolu hlobo olusha lokusungula luvumela abantu ukuthi basebenzisane nama-PC asebenzisa ulimi olujwayelekile. Ngaphambilini, amaklayenti ayelindeleke ukuthi abhale noma ahlele umbhalo ngendlela yokuthi uhlaka luzowuqonda. Isibonelo, uma kwenzeka bedinga ukuqondisa uphenyo, kwakudingeka bafake amagama okubuka. Ukuphatha ulimi okuvamile kuvumela abantu ukuthi babuze imibuzo noma bakhulume ngemisho ngenkathi besebenzisana nezinhlaka, ngendlela efanayo ababezoxoxa ngayo nomunye umuntu. Ngaphezu kwalokho, izinhlaka zokucabanga ezihlakaniphile zisebenzisa i-AI ukuze zithole ubuhlakani obuthe xaxa ngemuva kwesikhathi esithile, ngendlela nje abantu abenza ngayo. Ngokuphambene nokuqamba okusha okunenkathi ethile, lezi zinhlaka ezintsha zokucubungula ubuhlakani zingahlukanisa inani elikhulu ledatha futhi zidale imibango ecatshangelwayo kanye nolwazi olubalulekile.
Ukucabanga ngobuhlakani kunikeza ithuba lokuxazulula ubunzima obukhulu kakhulu isintu esibhekene nabo namuhla. Isiza ochwepheshe ngokubhekana nezimo eziphuthumayo zezempilo emhlabeni wonke. Ivumela abacwaningi ukuthi baxube ucwaningo olukhona futhi bakhulise okutholakele okusha. Isiza ohulumeni nezinhlangano ezisiza abantulayo ngokwenza amalungiselelo kanye nokusabela ezingxoxweni. Ngaphezu kwalokho, inika amandla izinhlangano cishe kuyo yonke imboni ukuze zisize amakhasimende azo. Osomabhizinisi abahlakaniphile sebethola izindlela zokusebenzisa leli thuba ngokugcwele. Bafaka amakhono okusebenza kwengqondo ekwenziweni kwabo okusha ukuze banikeze ulwazi olusha, usizo, kanye nogqozi kumakhasimende abo. Ukuqamba okusha kusesimweni esifanayo ne-AI nekhompiyutha ekhiqizwe ngokoqobo ngaphandle kwalokho kuwumbono omuhle. Isibonelo, isambulela sobuhlakani obusha sihlanganisa izinto ezifana nokuphathwa kolimi okuvamile (NLP) kanye nokuvuma inkulumo. Sekuhlangene, le ntuthuko ehlukahlukene ingakwazi ukwenza ikhompuyutha futhi ithuthukise ithoni lemisebenzi esanda kwenziwa abantu ngabanye, okuhlanganisa nezingxenye ezithile zokugcinwa kwamabhuku nokuhlolwa.
Kokubili ekhaya nasemsebenzini, abantu bafuna izinhlelo ezintsha ezingabasiza ukuthi balawule umthwalo wabo wedatha. Kwesinye isikhathi, isidingo siba sikhulu, isibonelo, isimo sikachwepheshe obhekene nobunzima bokwazi ngokubhala komtholampilo. Izibalo zengqondo zingasiza odokotela bahlale bephapheme ukuze bahambisane nokuhlola kwakamuva. Ngokufana nozakwethu, ikhuluma ngemibuzo yabo mayelana nokubonakaliswa nemithi engaba khona, futhi ibavumela ukuthi batshale amandla engeziwe ezigulini. Ezimweni ezihlukene, isidingo sithe xaxa, njengokuchaza ngokwemvelo ifilimu ehloniphekile okufanele ibukwe kuye ngokuthambekela kwangaphambilini kweklayenti, ukusiza ngezinto zohambo, noma ukusiza ngezinye izabelo ezijwayelekile. Nokho, ezinhlotsheni ezimbili zezimo, abantu ngabanye badinga amathuluzi angabasiza bazikhethele kangcono. Badinga ubuhlakani obusha ukuze bathole ukuthi yini ebalulekile nengabalulekile, futhi babanikeze isiqondiso esizwakalayo, esisekelwe ebufakazini. Ngaphakathi kwezinhlangano, izisebenzi zidinga amathuluzi angazisiza ngokukhiqiza izingcezu zolwazi, zixazulule izinqumo ezingcono, futhi zidale ikhono ngokushesha. Izibalo zobuhlakani zibhekana nalolu daba ngokuthola amanani amakhulu olwazi oluhlelekile nolungahlelekile futhi lunikeze iziphakamiso ezisobala, ezenziwe ngokwezifiso ezisekelwa ubufakazi obuqinile. Ngaphezu kwalokho, uhlaka luyaqhubeka nokufunda futhi luthuthuke ngokuhamba kwesikhathi.
Okushoyo ngebhizinisi ukuthi; nakuba amasu amasha obuhlakani anobubanzi obubanzi bokusetshenziswa, i-Deloitte ibikezela ukuthi indawo yebhizinisi evame ukuthonywa yile phethini ekuqaleni kuzoba indawo yomkhiqizo enama-95% ezinhlangano ezihlela amabhizinisi amakhulu okuhloswe ukuthi zamukele lokhu kuthuthuka ngo-2020. Ngokusungula izinto ezintsha ezishintsha amabhizinisi anekhono kufaka phakathi ibhange, i-eCommerce, izinsizakalo zezokwelapha nokuqeqeshwa, ukuhlala uphapheme mayelana namaphethini akamuva kakhulu kuzokunikeza ukuqonda okuphakeme kwemboni yakho oyikhethile futhi kukwenze ube umuntu osanda kufika futhi ozimisele kakhulu. Okumangalisa kakhulu konke, lolu lwazi lungavula izindlela ezintsha zokungena ngaphakathi kwensimu yakho nabanye. Ukucabangela izinguquko zokuhlangenwe nakho kweklayenti okwenzeka eduze kwethu kubalulekile futhi kungase kufingqwe ngokuthi uberization. Empeleni, i-Uber nabanye abafana nayo—i-Airbnb kanye ne-Alibaba, ngokwesibonelo, bayizindlela zokusebenzisa izinto ezibalulekile ekuphileni kwethu: ukudinga itekisi, ukubhuka indawo yokuhamba noma ukuthenga izinto zokudayisa. Njengamanje, ekugcineni sibona lezi zokuxhumana ezifana nezomuntu, kodwa ezisekelwe emisha, ezivela ekuphathweni kwezimali, isibonelo, amabhange, inala yebhodi nokuvikelwa.
Singathuthukisa izinhlangano zamaklayenti ngokusungula izinto ezihlakaniphile. Abathengi bamanje bazohlotshaniswa ngokungaguquki, abanobuhlakani ngokucophelela, indawo yokuhlala ehlonishwayo kanye nenani elithinta inhliziyo. Ngokujwayelekile bazoba yilo mzila kuwo wonke amabhizinisi, okushintsha indlela amabhange asebenzisana ngayo. Amabhange adinga ukuthola izindlela zokuhlukanisa ezitolo ezinkulu zolwazi ukuze athole idatha ebalulekile yokugcina amakhasimende, enze ngokuhlela okumangalisayo, athuthukise ubudlelwano, athole okwenzeka ngempela, ajule ezingxenyeni zemakethe, athole ukugunyazwa ukuze kubonakale kubalulekile impilo yekhasimende, hlukanisa amakhasimende ngezimfanelo zawo zokuziphatha, enze isipho esifanele, gcwalisa kabusha ukungantengantengi kweklayenti, sebenzisa amathuba njengoba evela. Ulwazi luyaqhuma, u-90% wolwazi namuhla lwenziwa eminyakeni emi-2 yakamuva futhi u-10% wolwazi lwenziwa kusukela ebukhoneni besintu. Abantu balungisa imishini yokucabanga njengabantu; siyala amakhompyutha ukuthi abone izibonelo ukuze athole imiphumela ephusile.